We approach our entire business from a service first mentality. For this reason, our service department is a key ingredient in achieving our company goal to exceed your expectations at every level! Each and every department in our company relies on our service department for up to date technical support and know 
how. Our Commercial HVAC contracting division relies on our service department to commission each project when it is completed. Our residential department relies on our service department for cutting edge service in the quick / ever changing retail equipment market. Even our Architectural Sheet Metal Department utilizes the value of our Service Department for example, on re-roof projects where mechanical equipment requires removal and replacement for proper roof installation.
To compliment our emergency service and repair business, our company began an earnest push into the “maintenance agreement” side of the market 20 years ago. We began this fundamental change in our approach to HVAC service, first with residential maintenance agreements and following with commercial maintenance agreements.
Since embracing maintenance agreements, we have represented to our customers that the value in maintaining your HVAC equipment as being: 1) lower utility costs due to more efficient operation, 2) less breakdowns during the hottest or coldest times of the year, 3) less stress on the equipment which should result in fewer breakdown’s all together. This “claim” was logical from a mechanical standpoint, but has proven itself thru a fundamental change in our business since that time. We find that although our business has grown multi-fold; during extreme weather when we used to experience our largest amount of emergency calls, the spike from emergency service has disappeared from our business. Yes, the summer and deep winter months are busier, but not like they used to be. We attribute this change in our business to the fact that our maintenance customers, which make up the bulk of our regular service customers, just do not have the mid summer breakdowns they used to have when their equipment was not maintained regularly.
Although maintenance agreement customers commit to upfront cost to maintain their HVAC system, most times their total cost (including repair cost) is lower! In addition they enjoy the benefits of lower utility costs and far less “peak season” down time!
